Tham khảo Xây dựng quá trình bán hàng

  1. ↑ Selden 1997, tr. 23.
  2. ↑ Dawson 2005.
  3. ↑ Welch, Cas (1992). Bringing Total Quality to Sales. ASQC Quality Press. tr. xi–xii. ISBN 0-87389-130-9. 
  4. ↑ Cortada, James (1993). TQM for Sales and Marketing Management. McGraw-Hill. ISBN 0-07-023752-2. 
  5. ↑ Smith, George (1995). Sales Productivity Measurement. ASQC Press. ISBN 978-0-87389-333-6. 
  6. ↑ Smith, George (1995). The Sales Quality Audit. ASQC Press. ISBN 978-0-87389-337-4. 
  7. ↑ Youngblood 2004.
  8. ↑ Stowell, Daniel (1997). Sales, Marketing, and Continuous Improvement. Jossey-Bass. tr. X. ISBN 0-7879-0857-6. 
  9. ↑ Selden, Paul (1997). Sales Process Engineering, A Personal Workshop. ASQC Press. ISBN 0-87389-418-9. 
  10. ↑ Webb, Michael (2006). Sales and Marketing the Six Sigma Way. Kaplan. ISBN 978-1-4195-2150-8. 
  11. ↑ Webb, Michael (2006). Sales and Marketing the Six Sigma Way. Kaplan. tr. 7. ISBN 978-1-4195-2150-8. 
  12. ↑ Wahba, Brent (2012). The Fluff Cycle (And How to End It By Solving Real Sales and Marketing Problems). Strategy Science, Inc. ISBN 1470020742. 
  13. ↑ Schaffer, Robert (2002). High Impact Consulting - How Clients and Consultants Can Work Together to Achieve Extraordinary Results. Jossey- Bass. tr. xi. ISBN 0-7879-6049-7. 
  14. ↑ Joiner, Brian (1994). Fourth Generation Management - The New Business Consciousness. McGraw-Hill. tr. 8–9. ISBN 0-07-032715-7. 
  15. ↑ Pryor, Robert (2015). Lean Selling, Slash Your Sales Cycle and Drive Profitable, Predictable Revenue Growth by Giving Buyers What They Really Want. Author-House. tr. xxii. ISBN 978-1-4969-5554-8. 
  16. ↑ Webb, Michael (2014). Sales Process Excellence - Increase Customer Value, Accelerate Your Sales Funnel, Grow Your Business. SPC, Inc. ISBN 978-0-9771072-2-3. 
  17. ↑ William H. McNeese and Robert A. Klein (1991). Statistical Methods For The Process Industries. Milwaukee, WI: ASQC Quality Press. ISBN 0-8247-8524-X. 
  18. ↑ Selden (1997). tr. xxii.  |tựa đề= trống hay bị thiếu (trợ giúp)Missing or empty |title= (help)
  19. ↑ “Why Use A Sales Funnel?”. FunnelXpert. Truy cập ngày 19 tháng 1 năm 2018.